Sep
12
is this the worst customer service in the world?
Spend all day trying to get through on their permanently ‘experiencing high call volumes’ phone line (read: ‘we only have one operator and they have breaks about the same time as you do so they won’t be around when you are trying to call’), only to resort to a web-form…and get this inspired reply:
“Thank you for getting in touch with the Child Benefit Office
If you have asked us a question we will aim to give you a full reply within ten working days, although if your enquiry is more complex it may take up to 20 working days. If we cannot give you a full reply, we will let you know what action we are taking.”
Amazing.
